If you have a particular query or problem with regards to the CPMS you can request help from the Helpdesk staff by selecting “Open New Ticket”. You will then be required to fill in some required information fields such as: -Your name -Your email address -Subject and Comment There is an option to select a specific department for tickets to go through to, however the Helpdesk team will monitor all of these so don’t worry about selecting the correct option too much. It’s recommended to send screenshots of any problems or issues you’re facing such as if you’re receiving an error message or having trouble navigating around a certain page. This allows the Helpdesk staff to see exactly what you’re seeing. Once you’re ready select “Open New Ticket” at the bottom of the page.